Returns And Refunds

Our Returns & Refunds Policy

Due to the nature of our handmade pet treats, we don’t accept returns for change of mind.

If your order arrives damaged, incorrect, or you believe there is a problem with a product, please contact us at hookedonhay@gmail.com as soon as possible. We’ll work with you to find an appropriate resolution.

This policy does not affect your rights under Australian Consumer Law.

Please note: Once our products have left our care, we cannot accept responsibility for deterioration, spoilage, contamination, or other issues resulting from improper storage, handling, or environmental conditions.